Refund policy

Return Policy 

All purchases made through Little-Seeds.ca are final sale. By placing an order on Little-Seeds.ca, you acknowledge and accept this policy. If you purchased a product from one of our retail partners, please contact them directly regarding their return, exchange, and refund policies. 

We do not accept returns, exchanges, or refunds. However, if your order arrives damaged, defective, missing parts, or is not delivered, we're here to help. Please contact our Consumer Care team within 30 days of delivery so we can review your issue and provide an appropriate solution. 

Nothing in this policy limits any rights you may have under applicable consumer protection laws. 

Replacement Orders, Damaged Products & Missing Parts 

If your order doesn't arrive, arrives damaged, includes defective parts, or is missing any pieces needed for assembly, please contact our Consumer Care team within 30 days of delivery. 

To help us assist you quickly, please have the following ready: 

  • Your order number or proof of purchase 

  • A brief description of the issue 

  • Photos of the product and packaging (if applicable) 

  • Part numbers from the instruction manual for any missing or replacement parts 

Once we review your request, we'll work with you to find the best solution, which may include sending replacement parts, components, or a replacement product. All requests are subject to verification and product availability. 

Requests made more than 30 days after delivery may not be eligible for replacement. 

Order Cancellation 

After you submit your order, changes of any kind (including ordered items, shipping address, billing address, payment method, or shipping method) cannot be made to the order. 

If you wish to cancel your order, please contact us immediately via live chat or by phone at 1-888-521-6550. Please note that order cancellation may not be possible, as orders are processed and transferred to our warehouses for fulfillment promptly to ensure quick shipment. 

Once an order has been processed or shipped, it cannot be cancelled. Because all sales are final, orders that have shipped are not eligible for return or refund except in cases where the product arrives damaged, defective, contains missing parts, or is not delivered. 

Contact Us 

To report a damaged, defective, missing, or undelivered item, please contact our Consumer Care team through the live chat available on our website or by calling 1-888-521-6550 (Monday–Thursday, 8:00 AM–6:00 PM ET; Friday, 8:00 AM–4:30 PM ET).